In-Store

  • Will I get my money back if I return the product?

    In the case of damaged or defective products, an exchange or refund will be offered only when a repair is not possible. If you open a package and discover that an item is damaged, please contact Customer Care immediately. Products damaged while being used do not qualify for repairs, exchanges or refunds.

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  • Does SHOEMART have a Returns Policy?

    At SHOEMART, we are committed to your satisfaction. If a product doesn’t meet your expectations, we will offer an exchange or refund its value within 14 days of purchase - provided it is unused, in its original condition and accompanied by an original payment receipt.

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  • How can I get in touch with SHOEMART if I have queries concerning a return/refund?

    If you have other questions, call Customer Care or send us your comments and suggestions through our feedback form.

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  • Does SHOEMART have a loyalty programme?

    Yes, we do. Shukran is an exciting loyalty programme and our way of saying thank you to loyal customers like you. You can earn Shukrans shopping at Shoe Mart or at any other participating outlet and redeem them for great rewards.

    If you shop often at our outlets across the GCC and Jordan, this programme adds value to your shopping experience by offering great rewards and benefits. By signing up for the programme, you get:

    • Free membership for life.
    • Points and rewards across a wide range of participating outlets.
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    • The chance to earn points even during sales and promotions.
    • Exclusive offers, including special invitations to in-store activities and sale previews.
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  • How do I sign up for the Shukran Loyalty Programme?

    There are four different ways in which you can enrol in the programme:

    • Fill up an application form available across all participating outlets.
    • Visit shukranrewards.com and create a new account.
    • Sign up via ShoeMartStores.com.
    • Download the Shukran app and enrol.
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  • Is there a minimum spend amount or a joining fee to become a Shukran member?

    No, membership to Shukran is free for life. Just sign up at any of our participating outlets or online, and you’re ready to enjoy the programme.

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  • Where's my nearest SHOEMART store?

    Enter your city in our Store Locator to find the SHOEMART store nearest to you.

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  • Where do I pick-up my order in store?

    Each store has a dedicated area for collections and has signs which direct you to the collection point. 

    Alternatively, any of our staff will be happy to point you in the right direction.

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  • What if I have other questions?

    If you have other questions, comments and suggestions, please get in touch with us through our feedback form.

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