In the case of damaged or defective products, an exchange or refund will be offered only when a repair is not possible. If you open a package and discover that an item is damaged, please contact Customer Care immediately. Products damaged while being used do not qualify for repairs, exchanges or refunds.
Articles in this section
- Where do I pick-up my order in store?
- Where's my nearest SHOEMART store?
- Is there a minimum spend amount or a joining fee to become a Shukran member?
- How do I sign up for the Shukran Loyalty Programme?
- Does SHOEMART have a loyalty programme?
- How can I get in touch with SHOEMART if I have queries concerning a return/refund?
- Does SHOEMART have a Returns Policy?
- Will I get my money back if I return the product?